News
Access to complaint documents
June 1, 2014 - 12:07pm
“I made a complaint two months ago about my neighbour’s barking dog. I want to know what you’ve done about it”.
Sound familiar? Many agencies encounter this situation on a regular basis, where a complainant informally requests, or formally applies for, access to information about a complaint they made.
Remember: one access application = one decision
June 1, 2014 - 12:04pm
As a decision maker, you are only able to make one decision about access in relation to an application. This decision must deal with all of the documents relevant to the access application. The Right to Information Act 2009 (Qld) and the Information Privacy Act 2009 (Qld) do not allow you to split the application into parts and make separate decisions because:
Out of time external review applications
June 1, 2014 - 12:01pm
You may find that OIC requests preliminary documents and assistance even when an application for external review is received outside the 20 business day statutory timeframe. This is because we are required to consider whether to exercise our discretion to accept the application ‘out of time’, which is specifically provided for by the RTI and IP Acts1.
Handle with care
June 1, 2014 - 11:46am
OIC has recently published a number of resources to help agencies handle complaints, whether it is a privacy complaint or a different type of complaint.
Just in case you missed hearing about these resources, here’s a snapshot.
Privacy Awareness Week (4 to 10 May)
May 6, 2014 - 4:06pm
This week is Privacy Awareness Week and to mark the event, we’ve launched a range of new resources encouraging the community and public servants to understand their rights and responsibilities under the Information Privacy Act 2009.
