News

Updated privacy guidance on surveys

July 19, 2018 - 11:43am

We have updated our guideline on online surveys to include advice on the privacy considerations of designing a survey and distributing a survey.

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The Australian Government’s ‘My Health Record’ is changing

July 16, 2018 - 9:11am

The My Health Record is an online summary of an individual’s key health information including allergies, medical conditions, treatments, medication details, advance care planning documents, test and scan reports. Over five million Australians currently have a My Health Record, which aims to deliver better health outcomes for patients by enabling important health information to be securely shared between clinicians and their patients.

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1 July increase to fees and charges

June 28, 2018 - 2:46pm


The application fee and processing charges for applications made under the Right to Information Act 2009 and the Information Privacy Act 2009 changed on 1 July 2018.

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New guideline - Online and on your phone: processing access applications for social media, webmail and text messages

June 18, 2018 - 3:49pm

Increasingly, access applications are encompassing social media platforms, such as Facebook and Twitter, material held in personal email accounts, and text and other messages sent using devices such as smart phones and tablets.

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Working with applicants – scoping out the way forward

June 12, 2018 - 3:28pm

We have updated the guideline Assessing the Terms of an Access Application. This guideline was written to bring existing principles together to provide convenient guidance for agencies dealing with applications where the documents sought by an applicant cannot be identified.

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