The power of an apology

April 2, 2015 - 8:54am

Effective complaint handling processes can go a long way towards resolving a complaint informally and restoring the relationship between the individual and the agency. The converse is also true. Complainants who have a negative experience can lose trust with the agency, become adversarial and continue to pursue the matter by reporting it to an external entity.


Privacy Impact Assessment workshop

March 31, 2015 - 10:57am

We are offering a 90 minute workshop on Privacy Impact Assessments (PIA). The workshop is designed for agency officers who are contemplating conducting a PIA or who wish to better understand and/or assess a PIA that has been undertaken.


Transparency and outsourced government services

March 17, 2015 - 11:32am

The Office of the Information Commissioner, in partnership with the Australian and New Zealand School of Government, is pleased to announce the launch of the Transparency and the Performance of Outsourced Government Services paper.


Better searching now available

December 10, 2014 - 2:09pm

We have a wide range of information and resources available on our website and being able to quickly find what you need is important. So to help, we have now included a dedicated search tool within our Guidelines and Information Sheets. The new functionality allows a user to search by key words, guideline type and topic. The ability to browse all guidelines or view an A-Z listing is also available. Our Annotated Legislation search has been styled in the same manner, improving the user’s overall experience. 


Compliance Review – Queensland Universities

November 27, 2014 - 10:21am

The Office of the Information Commissioner’s compliance review report regarding Griffith University, the Queensland University of Technology, the University of Queensland and the University of Southern Queensland was tabled in Parliament today.