September 30, 2015 - 9:15am
If your agency has not been a party to a privacy complaint made to our Office, you might not be familiar with how we deal with a privacy complaint.
We don’t use weapons such as fear, surprise or ruthless efficiency to deal with a privacy complaint. Nor will we interrogate you.
September 29, 2015 - 3:12pm
We recently updated our resource on what complainants can expect when they bring a privacy complaint to the Office of the Information Commissioner.
While we would never claim our writing to be as good as Terry Pratchett’s (and a nod to those of you who recognised the title of this news item as a quote from his novel ‘A Hat Full of Sky’), our information sheet avoids technical terminology, and answers such frequently asked questions as how long will it take to find out if a complaint is accepted, how mediation is conducted and what outcomes might be achieved through mediation.
September 28, 2015 - 3:47pm
Some people love to collect things. The scope of collecting is unlimited – if something exists, somebody somewhere collects them. It might be your collection of shoes, retro kitchenware, games, art or toys that you are proud of. The Lego collection shown below may possibly belong to someone in our privacy team.
September 16, 2015 - 2:45pm
It is a common outcome sought by privacy complainants that ‘the privacy breach that happened to them does not occur for anyone else’. Privacy complaints can be valuable pointers to areas where agency personal information management practices can be improved. Agencies that can acknowledge this value and respond to a complaint by improving its practices can often resolve the complaint on this basis. This case note deals with a recent mediated privacy complaint where the agency’s willingness to acknowledge administrative shortfalls, apologise for them and take active steps to improve its processes enabled the complaint to be resolved to the complainant’s satisfaction.
September 16, 2015 - 12:15pm
Queensland’s Office of the Information Commissioner is pleased to announce that Australian National University Professor Emeritus Richard Mulgan will deliver the 2015 Solomon Lecture, titled Government resistance to greater transparency: rational or self defeating?, to mark Right to Information Day on 28 September 2015.