Move over Netflix, the Solomon Lecture has been released…

October 19, 2015 - 2:43pm

Did you miss the Solomon Lecture? Or would you like to see it again? If so, we have good news for you – it is now available online.


Nobody expects the Spanish Inquisition

September 30, 2015 - 9:15am

If your agency has not been a party to a privacy complaint made to our Office, you might not be familiar with how we deal with a privacy complaint.

We don’t use weapons such as fear, surprise or ruthless efficiency to deal with a privacy complaint. Nor will we interrogate you.


It’s still magic even if you know how it’s done

September 29, 2015 - 3:12pm

We recently updated our resource on what complainants can expect when they bring a privacy complaint to the Office of the Information Commissioner.

While we would never claim our writing to be as good as Terry Pratchett’s (and a nod to those of you who recognised the title of this news item as a quote from his novel ‘A Hat Full of Sky’), our information sheet avoids technical terminology, and answers such frequently asked questions as how long will it take to find out if a complaint is accepted, how mediation is conducted and what outcomes might be achieved through mediation.


What do you like to collect?

September 28, 2015 - 3:47pm

Some people love to collect things.  The scope of collecting is unlimited – if something exists, somebody somewhere collects them.  It might be your collection of shoes, retro kitchenware, games, art or toys that you are proud of.  The Lego collection shown below may possibly belong to someone in our privacy team.


New Privacy Case Note 01-2015

September 16, 2015 - 2:45pm

It is a common outcome sought by privacy complainants that ‘the privacy breach that happened to them does not occur for anyone else’. Privacy complaints can be valuable pointers to areas where agency personal information management practices can be improved. Agencies that can acknowledge this value and respond to a complaint by improving its practices can often resolve the complaint on this basis. This case note deals with a recent mediated privacy complaint where the agency’s willingness to acknowledge administrative shortfalls, apologise for them and take active steps to improve its processes enabled the complaint to be resolved to the complainant’s satisfaction.