Launch of Privacy Awareness Week 2015

May 5, 2015 - 9:23am

Acting Privacy Commissioner Ms Jenny Mead, launched Privacy Awareness week in Queensland, which is running up until 9 May.


Privacy Awareness Week 2015 – Respect personal information

April 21, 2015 - 3:02pm

We have launched a range of privacy resources to mark Privacy Awareness Week, which runs from 3 to 9 May 2015.


Applying for access to Departmental documents and Ministerial documents

April 14, 2015 - 4:06pm

OIC’s Information Sheets How to make an Application under the RTI Act and How to make an Application under the IP Act have been updated to make it clear that applicants who wish to access documents of a department and documents of a Minister must make two applications: one to the department and one to the Minister.


Once more unto the breach

April 8, 2015 - 8:30am

Reports of data breaches have dominated headlines recently, such as the coding error at Optus which resulted in the names, addresses and mobile phone numbers of 122,000 customers who had elected to remain unlisted from the White Pages to be published in the online directory without their consent.  There was also the Sony Pictures Entertainment hack, which resulted in the release of personal information about employees and their families, emails between employees and information about executive salaries at the company. 


The power of an apology

April 2, 2015 - 8:54am

Effective complaint handling processes can go a long way towards resolving a complaint informally and restoring the relationship between the individual and the agency. The converse is also true. Complainants who have a negative experience can lose trust with the agency, become adversarial and continue to pursue the matter by reporting it to an external entity.