Guidelines for emailing OIC

Acknowledgement of submissions

• When you submit an application, complaint or documents online via administration@oic.qld.gov.au, we will send you an email with a reference number confirming that we have received your documents.
• If you send documents via email, please note that you will not receive an automatic acknowledgement of receipt. A receipt email will be sent at a later stage by an OIC staff member.

Inappropriate or offensive content

If your email contains inappropriate or offensive language or material:

• Your email may be blocked or rejected
• You may be asked to resubmit it in accordance with OIC’s email guidelines and our Client Service Charter
• We may choose not to communicate with you via email in the future
• The matter may be reported to the appropriate authorities.

Security and email delivery

We have security technologies to protect our systems. While we accept emails, please be aware that:

• Our security measures may occasionally cause delays in receiving emails
• In some cases, emails may be blocked entirely
• If you have not received an acknowledgment of an email within 5 business days, please contact us phoning our Enquiries Service on (07) 3234 7373 or 1800 642 753.

We recommend using our online forms for a more reliable and efficient process for privacy complaints, external review applications and other services offered.

Our Client Service Charter outlines sets out what OIC clients can expect from us and what the OIC expects from its clients.