Our performance

We measure our execution of these services against a number of metrics to ensure we deliver on their requirements effectively.

Data prior to the current financial year can be viewed in more detail, including explanatory text, in our annual reports.

Terms of use

The data presented against our services is rudimentary. When determining trends consideration should be given to potential internal and external factors which may have influenced results. Further information is available in our site disclaimer.

Questions or feedback

The Office of the Information Commissioner is committed to promoting open, transparent and accountable government. If you have any questions or would like to provide feedback on our performance dashboard please contact feedback@oic.qld.gov.au


Provide independent, timely and fair reviews of decisions made under the Right to Information Act 2009 (Qld) and Information Privacy Act 2009 (Qld)

Service metricTarget Past results Current year progress
2018-192019-202020-21 Year to September 2021 On track to meet target?
Percentage of external reviews resolved informally without a written decision, compared to the total number of finalised reviews 75% 92% 87% 90% 93% Yes
Percentage of external review applications finalised to received. 100% 96% 88% 110% 126%      Yes
Service metricTarget Past results Current year progress
2018-192019-202020-21 Year to September 2021
Number of reviews received N/A 687787685 177
Number of reviews finalised 300 659692753224

Assist agencies to achieve compliance with the privacy principles

Service metric Year to September 2021
Number of consultations and submissions 3
Number of advices and meetings 111

Provide an independent, timely and fair privacy complaint mediation service

Service metricTarget Past results Current year progress
2018-192019-202020-21 Year to September 2021 On track to meet target?
Mean average days to finalise an accepted privacy complaint* 140 157* 185* 278253Yes
Number of privacy complaints received N/A 98968114 
Number of privacy complaints finalised N/A 92958421 

*In 2018-19 the target for this service metric increased from 90 to 140.

Promote greater awareness of right to information and information privacy in the community and within government

Service metricTarget Past results Current year progress
2018-192019-202020-21 Year to September 2021 On track to meet target?
Number of awareness activities conducted^^ 250 430^^ 353^^ 321 75Yes
Number of responses to written and oral enquiries^      4,500 5,280^ 5,684^ 5,693 1495Yes
Number of website visits#       150,000 235,226#283,715#317,18689,274Yes

^^In 2018-19 the target for this service metric increased from 190 to 250.
^In 2018-19 the target for this service metric increased from 2,500 to 4,500.
#In 2018-19 the target for this service metric increased from 80,000 to 150,000.

Improve agencies’ practices in right to information and information privacy

Service metricTarget Past results Current year progress
2018-192019-202020-21 Year to September 2021 On track to meet target?
Number of training participants** 4000 11,892** 12,997** 8,738 2720Yes
Number of reports tabled in Parliament 5 53^50 

**In 2018-19 the target for this service metric increased from 500 to 4000.
^ Impacted by COVID-19