Our performance
We measure our execution of these services against a number of metrics to ensure we deliver on their requirements effectively.
- Provide independent, timely and fair reviews of decisions made under the Right to Information Act 2009 (Qld) and Information Privacy Act 2009 (Qld)
- Assist agencies to achieve compliance with the privacy principles
- Provide an independent, timely and fair privacy complaint mediation service
- Promote greater awareness of right to information and information privacy in the community and within government
- Improve agencies’ practices in right to information and information privacy
Data prior to the current financial year can be viewed in more detail, including explanatory text, in our annual reports.
Terms of use
The data presented against our services is rudimentary. When determining trends consideration should be given to potential internal and external factors which may have influenced results. Further information is available in our site disclaimer.
Questions or feedback
The Office of the Information Commissioner is committed to promoting open, transparent and accountable government. If you have any questions or would like to provide feedback on our performance dashboard please contact feedback@oic.qld.gov.au
Provide independent, timely and fair reviews of decisions made under the Right to Information Act 2009 (Qld) and Information Privacy Act 2009 (Qld)
| Service metric | Target | Past results | Current year progress | |||
|---|---|---|---|---|---|---|
| 2020-21 | 2021-22 | 2022-23 | Year to Mar 2024 | On track to meet target? | ||
| Percentage of external reviews resolved informally without a written decision, compared to the total number of finalised reviews | 75% | 90% | 89% | 90% | 90% | Yes |
| Percentage of external review applications finalised to received. | 100% | 110% | 107% | 94% | 96% | Yes |
| Service metric | Target | Past results | Current year progress | ||
|---|---|---|---|---|---|
| 2020-21 | 2021-22 | 2022-23 | Year to Mar 2024 | ||
| Number of reviews received | 787 | 685 | 606 | 628 | 514 |
| Number of reviews finalised | 300 | 753 | 650 | 589 | 512 |
Assist agencies to achieve compliance with the privacy principles
| Service metric | Year to Mar 2024 |
|---|---|
| Number of consultations and submissions | 51 |
| Number of advices and meetings | 81 |
Provide an independent, timely and fair privacy complaint mediation service
| Service metric | Target | Past results | Current year progress | |||
|---|---|---|---|---|---|---|
| 2020-21 | 2021-22 | 2022-23 | Year to Mar 2024 | On track to meet target? | ||
| Mean average days to finalise an accepted privacy complaint* | 140 | 278 | 257 | 137 | 146.9 | Yes |
| Number of privacy complaints received | N/A | 81 | 69 | 133 | 65 | Yes |
| Number of privacy complaints finalised | N/A | 84 | 68 | 125 | 77 | Yes |
*In 2018-19 the target for this service metric increased from 90 to 140.
Promote greater awareness of right to information and information privacy in the community and within government
| Service metric | Target | Past results | Current year progress | |||
|---|---|---|---|---|---|---|
| 2020-21 | 2021-22 | 2022-23 | Year to Mar 2024 | On track to meet target? | ||
| Number of awareness activities conducted^^ | 250 | 321 | 280 | 304 | 238 | Yes |
| Number of responses to written and oral enquiries^ | 4,500 | 5,693 | 5,330 | 5,190 | 4,274 | Yes |
| Number of website visits# | 150,000 | 317,186 | 317,672 | 295,270 | 202,486 | Yes |
^^In 2018-19 the target for this service metric increased from 190 to 250.
^In 2018-19 the target for this service metric increased from 2,500 to 4,500.
#In 2018-19 the target for this service metric increased from 80,000 to 150,000.
Improve agencies’ practices in right to information and information privacy
| Service metric | Target | Past results | Current year progress | |||
|---|---|---|---|---|---|---|
| 2020-21 | 2021-22 | 2022-23 | Year to Mar 2024 | On track to meet target? | ||
| Number of training participants** | 4000 | 8,738** | 8,931 | 7,942 | 3,032 | Yes |
| Number of reports tabled in Parliament | 5 | 5 | 2 | 4 | 2 | |
**In 2018-19 the target for this service metric increased from 500 to 4000.
^ Impacted by COVID-19
