Feedback to OIC

If you want to make a formal privacy complaint to a government department or agency, you can find information on our how to make a privacy complaint page.

If you receive an external review decision that you disagree with, you may be able to appeal it to the Queensland Civil and Administrative Tribunal.

If your privacy complaint cannot be mediated by the OIC, you can ask the OIC to refer it to QCAT.

If you believe OIC has not complied with the IP Act when handling your personal information, you can make a privacy complaint about the actions of the OIC.

Refer to our QPP Privacy Policy for more information.

Step 1 – Try to resolve issues informally

The quickest way for your complaint to be resolved is to raise your issue with the person in the office you are dealing with. If you are unhappy with the response from that person, ask to speak with their supervisor.

Step 2 – Make a formal complaint

If you remain dissatisfied after speaking with the person you are dealing with and their supervisor, you may wish to make a formal complaint. Formal complaints must:

• be in writing
• include all the issues you are concerned about with supporting detail

Your formal complaint can then be sent to us via post or email to the addresses below:

We will aim to resolve the matter and provide a written response and outcome within 28 days. If your complaint involves the Human Rights Act 2019, we have 45 days to respond.

Under the Crime and Corruption Act 2001 (CC Act), the Crime and Corruption Commission (CCC) has responsibility for ensuring complaints about corruption are dealt with appropriately, with a particular focus on cases involving more serious or systemic corrupt conduct. The CCC has jurisdiction over corrupt conduct affecting public sector bodies  in Queensland, including departments, statutory bodies, universities, and local government.

If you think there may have been corrupt conduct or police misconduct, you can report it to the CCC.

By post

By email

mailbox@ccc.qld.gov.au