Your privacy rights in Queensland

Queensland government agencies have to follow the rules in the Information Privacy Act 2009 (IP Act) when they handle personal information.

How to access information from Queensland government

The Right to Information Act 2009 (Qld) (RTI Act) gives you the right to apply for access to documents held by Queensland government agencies and Ministers.

How to correct your information

If a Queensland government agency or Minister holds personal information about you that you think is incorrect, you may be able to correct it.

How to make a privacy complaint

If you think a Queensland government agency didn't follow the rules in the Information Privacy Act 2009 (IP Act) with your personal information, you can make a privacy complaint.

I received an RTI decision I don’t agree with

If you apply to access or amend information under the RTI Act, the agency will give you a decision. If you disagree with their decision, you can apply for a review.

RTI review rights

This page explains the difference between an internal review and an external review and how apply for a review.

What is Queensland's data breach scheme?

If a Queensland government agency has a data breach involving personal information, they may have notification obligations under the Information Privacy Act 2009 (IP Act).

Consulted under the RTI Act

The RTI Act gives people the right to apply for access to documents held by government agencies (and Ministers). Anyone can apply to access government documents.

Vexatious applicants

Under section 114 of the RTI Act, the Information Commissioner can declare someone a vexatious applicant.

Nonprofits applying for RTI financial hardship

Non-profit organisations can apply to the OIC for financial hardship status under the RTI Act.

Other helpful organisations

The Queensland Office of the Information Commissioner (OIC) reviews decisions made by Queensland government agencies and Ministers made under the Queensland Right to Information Act 2009 and mediates privacy complaints made to agencies and Ministers under the Information Privacy Act 2009 (IP Act).

If you need help with other issues, one of these organisations may be able to assist you.

Queensland Law Society

Telephone: 1300 367 757
Email: info@qls.com.au
Website: www.qls.com.au

Legal Aid Queensland

Telephone: 1300 651 188
Website: www.legalaid.qld.gov.au

National Association of Community Legal Services

Telephone: (02) 9264 9595
Email: naclc@clc.net.au
Website: https://clcs.org.au/legal-help/

Office of the Australian Information Commissioner

Telephone: 1300 363 992
Website: www.oaic.gov.au

Commonwealth Ombudsman

Telephone: 1 300 362 072
Website: https://www.ombudsman.gov.au/

Office of the Australian Information Commissioner

Telephone: 1300 363 992
Website: www.oaic.gov.au

Australian Health Practitioner Regulation Agency

Telephone: 1300 419 495
Website: www.ahpra.gov.au

Health Ombudsman Telephone: 133 646
Email: info@oho.qld.gov.au
Website: www.oho.qld.gov.au

Queensland Ombudsman

Telephone: (07) 3005 7000 or
1800 068 908 (outside Brisbane)
Email: ombudsman@ombudsman.qld.gov.au
Website: www.ombudsman.qld.gov.au

Crime and Corruption Commission (CCC)
Telephone: (07) 3360 6060 or
1800 061 611 (outside Brisbane)
Email: mailbox@ccc.qld.gov.au
Website: www.ccc.qld.gov.au

Queensland Audit Office

Telephone: (07) 3149 6000
Email: qao@qao.qld.gov.au
Website: https://www.qao.qld.gov.au/
Raise an issue: https://www.qao.qld.gov.au/contribute-audits-queensland?type=raise_issue

Australian Cyber Security Centre

Telephone: 1 300 292 371
Website: https://www.cyber.gov.au/
Make a report:https://www.cyber.gov.au/report-and-recover/report

Real Estate Institute of Queensland (REIQ)

Telephone: (07) 3249 7347
Email: reception@reiq.com.au
Website: www.reiq.com

(Note: only accepts complaints from REIQ members)

Office of Fair Trading

Telephone: 13 74 68
Email: BrisbaneOFT@deedi.qld.gov.au
Website: www.fairtrading.qld.gov.au

Legal Services Commission

Telephone:  3406 7737 or 1300 655 754
Website: www.lsc.qld.gov.au/complaints

Australian Communications and Media Authority
Telephone: 1300 855 180
Email: report@submit.spam.acma.gov.au
Website: www.acma.gov.au

Fair Work Ombudsman

Telephone: 13 13 94
Website: www.fairwork.gov.au

Fair Work Commission

Telephone: 1 300 799 675
Website: https://www.fwc.gov.au/

Queensland Industrial Relations Commission

Telephone 1 300 592 987
Website: https://www.qirc.qld.gov.au/

Queensland Human Rights Commission

Telephone: 1300 130 670
Email: info@qhrc.qld.gov.au
Website: www.qhrc.qld.gov.au

Office of Fair Trading

Telephone: 13 74 68
Email: Brisbane.OFT@justice.qld.gov.au
Website: www.fairtrading.qld.gov.au

Australian Complaints Commission

Telephone: 1 300 302 502
Make an enquiry: https://www.accc.gov.au/about-us/contact-us/make-an-enquiry

Australian Financial Complaints Authority

Telephone: 1 800 931 678
Email: info@acfa.org.au
Website: www.afca.org.au/

Energy and Water Ombudsman Queensland

Telephone: 1800 662 837
Email: complaints@ewoq.com.au
Website: www.ewoq.com.au

The Telecommunications Ombudsman

Telephone: 1 800 062 058
Email: tio@tio.com.au

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