The Office of the Information Commissioner (OIC) has four core services:
- an independent, timely and fair review of decisions made under the Right to Information Act 2009 (Qld) (RTI Act) and the Information Privacy Act 2009 (Qld) (IP Act)
- an independent and timely privacy complaint resolution service
- fostering improvements in the quality of practice in right to information and information privacy in public sector agencies
- promoting the principles and practices of right to information and information privacy in the community and within government.
For community members
Privacy complaint
Contact the agency you think has not followed the rules in the IP Act to make a complaint. If you get a response you're not happy with, or you do not get a response in time, you can bring your privacy complaint to the OIC.
External RTI review
We provide an external review service for individuals or third parties who disagree with a decision made under the RTI Act. You can apply for an external review within 20 days from the date of your decision notice.
The Client Service Charter supports our commitment to upholding the highest standard of service excellence and provides you with information on how we will achieve this. The Client Service Charter clearly defines the standards you can expect when dealing with us to ensure a positive customer experience.
For agencies
OIC Agency Portal
The OIC Agency Portal enables agencies to report data breaches, exchange documents and access privacy complaint records relating to your agency.
Education
We provide professional development training courses for people working with the RTI Act and the IP Act including webinars, self-paced online courses and in-person training.
Resources
We provide templates, tools and general resources to help agencies uphold the principles of information privacy or meet their open government obligations.
Campaigns
Privacy Awareness Week (PAW)
Privacy Awareness Week (PAW) is an annual initiative of the Asia Pacific Privacy Authorities (APPA), held as a week-long campaign in May. PAW provides an opportunity for public sector agencies and the community to get involved and highlight the importance of protecting personal information and respecting privacy.
International Access to Information Day (IAID)
International Access to Information Day (IAID) is an international annual event held on 28 September. IAID raises awareness of a citizen’s right to access government information and highlights the importance of open and transparent information access in demonstrating integrity and trust in government.
Information sharing in an emergency
Preparing and planning ahead before emergencies happen is so important. Queensland public sector agencies and staff need to know their privacy responsibilities when it comes to sharing personal information with other agencies or emergency services.