Our services

The Office of the Information Commissioner (OIC) has four core services:

  • an independent, timely and fair review of decisions made under the Right to Information Act 2009 (Qld) (RTI Act) and the Information Privacy Act 2009 (Qld) (IP Act)
  • an independent and timely privacy complaint resolution service
  • fostering improvements in the quality of practice in right to information and information privacy in public sector agencies
  • promoting the principles and practices of right to information and information privacy in the community and within government.

For everyone

Campaigns

We run three annual campaigns, supporting Privacy Awareness Week in May, International Access to Information Day in September, and highlighting privacy and Information sharing in an emergency as part of the Queensland Governments pre-storm season campaign Get Ready Queensland.

For community members

Make a privacy complaint

Contact the agency you think has not followed the rules in the IP Act to make a complaint.  If you get a response you’re not happy with, or you do not get a response in time, you can bring your privacy complaint to the OIC. Read our information on this process.

Apply for an external review

The OIC provides a review service for individuals or third parties who disagree with a decision made under the RTI Act.  You can apply for an external review within 20 days from the date of your decision notice. Read our information on this process.

For agencies

OIC Agency Portal

The OIC Agency Portal enables agencies to report data breaches, exchange documents and access privacy complaint records relating to your agency. Email itsupport@oic.qld.gov.au to register your agency.

Education

We provide professional development training courses for people working with the RTI Act and the IP Act including face-to face or on demand.

Resources

We provide templates, tools and general resources to help agencies uphold the principles of information privacy or meet their open government obligations.

The Client Service Charter supports our commitment to upholding the highest standard of service excellence and provides you with information on how we will achieve this. The Client Service Charter clearly defines the standards you can expect when dealing with us to ensure a positive customer experience.

Print Page