We track performance to ensure delivery against our four strategic objectives. The results of how the OIC performed against these specific objectives in the most recent financial year can be found below, alongside our performance from the preceding financial year.
Our Strategic objectives
Proactively uphold and advance information access and information privacy rights to deliver impactful outcomes for the community
Build understanding and capability in information access and privacy rights through the delivery of accessible and effective information, education and engagement programs
Advance effective and efficient regulatory practice and governance through risk based, data-driven, and sustainable operations.
Foster a workplace where staff are valued, empowered, and have the skills and confidence to respond to change in a complex environment.
1. Proactively uphold and advance information access and information privacy rights to deliver impactful outcomes for the community
Indicator
2023-24
2024-25
Actual
Target
Actual
Percentage of agency stakeholders satisfied with the advice/service we provide.
100%
75%
100%
Mean average days to finalise an accepted privacy complaint.
144 days
140 days
158 days
2. Build understanding and capability in information access and privacy rights through the delivery of accessible and effective information, education and engagement programs
Indicator
2023-24
2024-25
Actual
Target
Actual
Percentage of external review applications finalised to received.
95%
100%
100%
Applicant overall satisfaction with the service provided in assessment and conduct of external review of agency and Minister decisions about access to and amendment of government held information under the IP and RTI Acts.
75%
70%
67%
% of agencies satisfied with the external review service.
93%
75%
95%
% of open review applications over 12 months old at the end of reporting period.
4.7%
0%
6.6%
% of finalised external review applications resolved informally without a decision.
90%
75%
86%
Mean average days to finalise an external review.
147 days
150 days
176 days
3. Advance effective and efficient regulatory practice and governance through risk based, data-driven, and sustainable operations.
Indicator
2023-24
2024-25
Actual
Target
Actual
Agency overall satisfaction with the information resources provided by OIC.
96%
80%
99%
Agency overall satisfaction with the OIC Enquiries Service.
97%
80%
100%
Number of reports tabled in Parliament.
4
5
5
Number of advices to, and meetings with, agencies.
98
N/A
90
4. Foster a workplace where staff are valued, empowered, and have the skills and confidence to respond to change in a complex environment.
Indicator
2023-24
2024-25
Actual
Target
Actual
Number of consultations and submissions.
87
N/A
37
Number of responses to written and oral enquiries.
5,895
4,500
5,847
Cost of providing advice and guidance per Enquiries Service response.
$49
< $65
$65
% of training participants satisfied with sessions
99%
75%
98%
Number of training participants.
4,080
4,000
7,244
Number of awareness activities conducted including online interactions
362
250
316
Number of website visits
286,098
150,000
361,681
Terms of use
The data presented against our services is rudimentary. When determining trends consideration should be given to potential internal and external factors which may have influenced results. Further information is available in our site disclaimer.
Questions or feedback
We are committed to promoting open, transparent and accountable government. If you have any questions or would like to provide feedback on our performance dashboard, you can do so on our contact page.
