The results of how the OIC performed against these specific objectives in the most recent financial year can be found below, alongside our performance from the preceding financial year.
Our Strategic objectives
- Proactively uphold and advance information access and information privacy rights to deliver impactful outcomes for the community
- Build understanding and capability in information access and privacy rights through the delivery of accessible and effective information, education and engagement programs
- Advance effective and efficient regulatory practice and governance through risk based, data-driven, and sustainable operations.
- Foster a workplace where staff are valued, empowered, and have the skills and confidence to respond to change in a complex environment.
Proactively uphold and advance information access and information privacy rights
Performance against targets
| Performance indicator | 2024-25 | 2025-26 Target | 2025-26 Actual |
|---|---|---|---|
| Applicant overall satisfaction with the service and conduct of external review of agency or Minister decisions about access to and amendment of government-held information under the Act4 | 67% | 70% | 78% |
| Percentage of finalised external review applications resolved informally without a decision | 86% | 75% | 77% |
| Percentage of external review applications finalised to received | 100% | 100% | 74% |
| Agency overall satisfaction with the privacy complaint mediation service | 90% | 80% | 84% |
| Number of submissions provided to promote government transparency and information privacy | 8 | N/A | 15 |
Build understanding and capability in information access and privacy rights through information, education and engagement
Performance against targets
| Performance indicator | 2024-25 | 2025-26 Target | 2025-26 Actual | |
|---|---|---|---|---|
| Agency overall satisfaction with the information resources provided by OIC | 99% | 90% | 95% | |
| Agency overall satisfaction with the Enquiries Service | 100% | 90% | 98% | |
| Cost of providing advice and guidance per Enquiries Service response | $65 | <$65 | $62 | |
| Participant satisfaction with OIC training | 98% | 75% | 86% | |
| Participation volumes (training/events/web/engagements) | 316 | 250 | 279 |
Advance effective and efficient regulatory practice and governance
Performance against targets
| Performance indicator | Type of indicator | 2024-25 | 2025-26 Target | 2025-26 Actual |
|---|---|---|---|---|
| Number of regulatory oversight reports published | KPI | 5 | 5 | 3 |
| Fiscally responsible delivery of budget | KPI | (new) | N/A | Unqualified audit opinion |
Foster a workplace where staff are valued, empowered and have the skills and confidence to respond to change
Performance against targets
| Performance indicator | Type of indicator | 2024-25 | 2025-26 Target | 2025-26 Actual |
|---|---|---|---|---|
| Staff engagement score as reflected in Working for Queensland survey | KPI | 82% | N/A | 57% |
| Proportion of staff with a completed Personal Development Plan (new) | KPI | (new) | 90% | 81% |
Terms of use
The data presented against our services is rudimentary. When determining trends consideration should be given to potential internal and external factors which may have influenced results. Further information is available in our site disclaimer.
Questions or feedback
We are committed to promoting open, transparent and accountable government. If you have any questions or would like to provide feedback on our performance dashboard, you can do so on our contact page.