When can you share personal information in an emergency? Know your responsibilities.

November 21, 2023 - 11:07am

Queensland public sector agencies and staff need to know their privacy responsibilities when it comes to sharing personal information (for example with other agencies or emergency services).

After all, timely exchange of accurate, complete and up-to-date information can protect the vulnerable and help save lives in emergencies.

That’s why the OIC is encouraging agencies and staff to understand their privacy responsibilities this disaster season:

  1. Find out about the flexibilities in the IP Act
  2. Know how to apply them in an emergency event
  3. Be aware of your agency’s information sharing strategy

The Information Privacy Act 2009 (IP Act) contains protections and provisions for personal information held by Queensland public sector agencies. There are also flexibilities built in for emergencies, for example when it comes to secondary use and disclosure, where the health and safety of individuals may be at risk.

Another way agencies can prepare for disaster season is by developing an information sharing strategy. By anticipating scenarios and establishing policies, agencies can streamline responses, make better decisions, reduce privacy risks and breaches, and build greater trust with the community.

This is a timely issue, given the number of privacy breaches reported in the news this year across Australia.

The OIC encourages public sector staff to watch this short video about privacy and emergencies. There is also further information about privacy responsibilities, flexibilities in the IP Act, tips for developing an information sharing strategy, helpful contacts and more resources on our dedicated Emergency webpage.