Advice on Optus data breach
Individuals who are concerned their personal information may have been disclosed due to the Optus data breach are advised in the first instance to check the Optus website for information and contact Optus via the My Optus App or call 133 937.
If you wish to lodge a complaint in relation to this matter it must be lodged with the Office of the Australian Information Commissioner, this matter is not within the OIC’s jurisdiction.
Advice on the Optus data breach, including information about responding to a data breach notification, is also available on the Office of the Australian Information Commissioner website.
There are a number of resources that provide information on how individuals can take steps to mitigate the risk from data breaches. In this instance:
- Optus has engaged IDCARE, the national identify and cyber support service, to support affected customers
- Useful advice can also be found on the Scamwatch website
- OIC also has guidance available on “What to do if you’re affected by a privacy breach”.
If you've received an Optus data breach notice (through email, text or account message) that your driver licence number has been exposed, visit the Department of Transport and Main Roads website to find out how to change your driver licence number and receive a new driver licence free of charge.
