Strategic Plan 2023-2027

VISION

Building trust through transparency

As a contemporary regulator, we independently uphold and promote information access and privacy rights to:

promote and support agency leadership, innovation and capability in privacy by design and adoption of the push model
collaborate and innovate to achieve regulatory objectives
provide an independent, accessible, equitable and timely service for the community
be strategic and focused on high risk and high impact compliance and assurance activities
work with agencies to ensure decision makers have the appropriate skills, knowledge and resources to deliver quality information access and privacy outcomes for Queenslanders
provide expert advice on proposed legislative reform, policy and initiatives to inform the community, Parliament and government about impacts and better practices.

Resolve external review applications using flexible approaches and clear, tailored communication
Determine external review applications through formal written decisions where required
Maintain effective case and knowledge management systems to support quality resolution and decision-making services
Identify and implement strategies to ensure equitable and timely access to review services for all applicants, especially when experiencing high demand and challenging conduct by review participants

Percentage of external review applications finalised to received (100%)
Applicant overall satisfaction with the service provided in assessment and conduct of external review of agency and Minister decisions about access to and amendment of government held information under the RTI and IP Acts (70%)
Percentage of agencies satisfied with the external review service (75%)
Percentage of open review applications over 12 months old at the end of reporting period (0%)
Percentage of finalised external review applications resolved informally without a decision (75%)
Mean average days to finalise an external review (150 days)

Promote privacy by design and Privacy Impact Assessments, including training, guidance and tools
Provide independent expert advice and assistance to agencies
Promote the benefits of engaging privacy services early
Continue to develop the leadership network of agency RTI and Privacy Champions at a senior level across sectors, consistent with good practice recommendations and models
Champion a contemporary privacy regime which supports transparent and effective privacy rights
Provide independent expert advice on proposed legislative reform, policy and initiatives to inform the community, Parliament and government about impacts and privacy by design practices

Number of consultations and submissions
Number of advices to, and meetings with, agencies
Percentage of agency stakeholders satisfied with advice service we provide (75%)

Promote within agencies a culture that recognises the benefit of early resolution of privacy complaints through mediation before formal QCAT proceedings
Engage with complainants to explain the process, OIC’s role and manage expectations

Agency overall satisfaction with the privacy complaint mediation service provided (75%)
Mean average days to finalise an accepted privacy complaint (140 days)

Use a range of communication and engagement initiatives to help the community understand and exercise their information access and privacy rights
Co-design training and online resources with agencies to increase capability across the sector
Continue to provide quality information and assistance to both the community and agencies through the Enquiries Service
Develop and publish relevant, informative and accurate resources to assist agencies and the community to better understand the legislation
Strengthen key partnerships and strategic networks to build expertise, resources and
achieve better common outcomes
Monitor, audit and report on agencies’ information management and information privacy practices and on their compliance with the legislation
Make audit recommendations on both specific and systemic matters
Support agencies to self-assess and improve their performance monitoring of key aspects of RTI and IP to drive leadership focus on action in key risk areas

Agency overall satisfaction with the information resources provided by OIC (80%)
Agency overall satisfaction with the OIC Enquiries Service (80%)
Number of responses to written and oral enquiries (4500)
Cost of providing advice and guidance per Enquiry Service response (<$55)
Percentage of training participants satisfied with sessions (75%)
Number of training participants (4000)
Number of reports tabled in Parliament (5)
Number of awareness activities conducted including online interactions (250)
Number of website visits (150,000)