The purpose of this Client Service Charter is to clearly set out what our clients can expect of services provided by the Office of the Information Commissioner (OIC). This Charter sets out the expectations of the OIC in relation to our performance and our expectations of our clients.
The OIC is an independent statutory authority that reports to a Parliamentary Committee. This ensures that the community can have confidence that the role of the Information Commissioner will be carried out independently, fairly, and impartially.
Our vision is an informed Queensland that values and respects information rights and responsibilities.
Our role is to:
You can find out more about our Key Functions from our website and in our Strategic Plan.
Our clients are members of the community and Queensland public sector agencies and the Queensland Parliament.
We will deliver our services in line with our values:
Respectful | Collaborative | Focused | Innovative |
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This means we will:
We support the Queensland Government's vision for a modern, fair and responsive Queensland that respects, protects, and promotes human rights. From 1 January 2020, the Human Rights Act 2019 will form part of the obligations and oversight mechanisms of government.
The main objects of the Act are to:
If you believe that an OIC employee has not properly taken your human rights into account when making a decision or taking an action, as required by the Human Rights Act, you may make a complaint to us. Human rights complaints will be managed under our Complaints Management Procedure (linked below).
We are committed to providing quality services, delivered with courtesy and respect.
You can help us do this by:
If you are unable to meet these expectations, we may restrict our contact with you – for example, we will engage with you in writing only.
We continually monitor our performance to ensure we meet our service standards and welcome your feedback. We conduct surveys of clients to obtain feedback about our performance with a view to further improving our services.
You can provide feedback on our services via the below contact details. If you are unhappy with our services and wish to lodge a complaint, please refer to our Complaints Management Procedure.
You can contact us in person, by telephone, or in writing (by email, letter or online).
Postal Address:
Office of the Information Commissioner
PO Box 10143 Adelaide Street
Brisbane Qld 4000
Office Address:
Level 11
53 Albert Street Brisbane
Queensland 4000
Telephone: 1800 642 753 or (07) 3234 7373
Email: administration@oic.qld.gov.au
Web: www.oic.qld.gov.au