Webinar: Responding to a privacy complaint under NPPs

Every privacy complaint is a learning opportunity – for the officer dealing with the complaint, for the agency and often for the complainant themselves. While every complaint starts from a position of unfair use of the complainant’s personal information, this may not be the case. The privacy complaint process can be used to communicate how both the Queensland privacy jurisdiction operates and how the agency is committed to protecting the privacy of the individuals to whom it provides services.

This 1 ½ hr webinar will inform participants how to respond to a privacy complaint that demonstrates both how the agency may have been compliant with their privacy obligations and how the privacy regime complements the delivery of government services.

This webinar is designed for Health agency officers who assess, manage and respond to privacy complaints under the National Privacy Principles set out in the Privacy Act 1988 (Cwlth).

Upon completion, participants should be able to:

  • Recognise the relevant privacy principles raised in a privacy complaint
  • Communicate a response to a privacy complaint that informs of the privacy principles
  • Identify opportunities for improvements to agency services that support the agency’s commitment to privacy

When: Thursday, 22 April, 9:30am - 11am

Where: Online via Microsoft Teams meeting. A link to join the webinar will be sent to registered participants on Tuesday, 20 April 2021.