Webinar: Privacy in Local Government Series – Privacy Complaints

Privacy complaints are an important way for a council to be accountable to the public about the way it handles the personal information it collects.

Managing privacy complaints effectively can:

  • Resolve issues raised by someone who is dissatisfied with council’s privacy practices
  • Provide information that can lead to improvements within council
  • Improve Council’s reputation and strengthen public confidence in Council’s privacy practices

This session will explore some of the procedural issues associated with privacy complaints and outline strategies and mechanisms to enable positive outcomes for both councils and complainants to be achieved.

Learning Outcomes:
Upon completion of this session, you should understand:

  • how to identify a privacy complaint
  • how to apply the relevant permissions and exemptions in the Information Privacy Act 2009 (Qld)
  • the key factors in successfully resolving a privacy complaint
  • the components of a good response to a privacy complaint

Audience: This course is designed for anyone in councils who assess, manage and respond to complaints.

When: 10:30am – 12 midday, Thursday 8 September 2022

Where: Online via Microsoft Teams

Experienced OIC privacy officers will deliver the session.

Registration will close on Monday, 5 September. A link to the webinar will be sent to participants on Tuesday, 6 September 2022.

There is no fee associated with this training.

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