Privacy Complaint Management Webinar

Often, a privacy complaint is the result of a communication gap rather than a lack of compliance with the privacy principles. A privacy complaint is an opportunity to bridge that gap. This is recognised in the Information Privacy Act 2009 (Qld) (IP Act) with there being at least two mandated opportunities for the complainant and the agency to informally resolve the complaint. Agencies should also view privacy complaints as a valuable opportunity to refine or improve their personal information practices and systems.

Designed for agency officers who assess, manage and respond to privacy complaints, the session will explore some of the procedural issues associated with privacy complaints and outline strategies and mechanisms to enable positive outcomes for both agencies and complainants to be achieved.

What will it cover?

  • How to recognise a privacy complaint.
  • Permissions and exemptions.
  • Tips for successfully resolving the complaint.

When is the webinar?

Date: 14 March 2019
Time: 10am to 11pm