Privacy Complaint Management training

Often, a privacy complaint is the result of a communication gap rather than a lack of compliance with the privacy principles. A privacy complaint is an opportunity to bridge that gap. This is recognised in the Information Privacy Act 2009 (Qld) (IP Act) with there being at least two mandated opportunities for the complainant and the agency to informally resolve the complaint. Agencies should also view privacy complaints as a valuable opportunity to refine or improve their personal information practices and systems.

Designed for agency officers who assess, manage and respond to privacy complaints, the session will explore some of the procedural issues associated with privacy complaints and outline strategies and mechanisms to enable positive outcomes for both agencies and complainants to be achieved.

What will it cover?

  • How to recognise a privacy complaint.
  • Permissions and exemptions.
  • Tips for successfully resolving the complaint.

Who will deliver the training?

An experienced Privacy Officer from the Office of the Information Commissioner will conduct the training.

When and where will it be conducted?

  • 9am to 10am, Tuesday 28 November 2017.
  • Australian Catholic University, Level 3, 229 Elizabeth Street Brisbane CBD.

Is there a cost?

There is no fee associated with this training

Places are limited to a maximum of 30 participants

Registration has closed.

Registrations will close Friday 17 November and successful participants will be notified by 20 November.

Terms and conditions:

The delivery of this training is subject to attendance numbers. Any cancellations must be advised at least 48 hours before the training commences by emailing training@oic.qld.gov.au or by phoning 3405 3074. If notice is not given the Office of the Information Commissioner reserves the right to charge any associated costs to you or your agency.