Masterclass - Advanced Privacy Complaint Handling

While agencies may not have any control over whether a privacy complaint is made against them they have full control over how they respond to the complaint.

Every privacy complaint offers an opportunity for positive change. As a Privacy Complaints Officer, how do you realise this potential and secure your agency’s commitment to improve its complaint handling? How do you go about achieving a positive outcome with privacy complaints? Are you keen to share your success stories with and learn from the experiences of your fellow practitioners?

The workshop will explore:

  • issues identification
  • how to achieve a positive outcome in a privacy complaint
  • managing expectations
  • how to work effectively with cross referral agencies.

Who should attend?

Privacy practitioners and/or officers who deal with both privacy issues and privacy complaints. We recommend that participants consider the training on Managing High Conflict Behaviour and have completed OIC’s online training modules.

Date: Monday, 21 October 2019

Session 1 – Dealing with the Information Privacy Principles

Time: 9am to 12pm


Note: Health agency practitioners should attend Session 2

Session 2 – Dealing with the National Privacy Principles


Time: 1pm to 4pm

Note: Health agency practitioners only


Australian Catholic University, Cathedral House, Level 3, 229 Elizabeth St, Brisbane

Is there a cost?

There is no fee associated with this training.

Places are limited to a maximum of 30 participants

Looking ahead:

We are planning a series of masterclasses including effective decision writing and communication, and incident management and response. Email us to register your interest today.

Terms and conditions:

The delivery of this training is subject to attendance numbers. Any cancellations must be advised at least 48 hours before the training commences by emailing or by phoning 3405 3074. If notice is not given the Office of the Information Commissioner reserves the right to charge any associated costs to you or your agency.