Masterclass - Advanced Privacy Complaint Handling
While agencies may not have any control over whether a privacy complaint is made against them they have full control over how they respond to the complaint.
Every privacy complaint offers an opportunity for positive change. As a Privacy Complaints Officer, how do you realise this potential and secure your agency’s commitment to improve its complaint handling? How do you go about achieving a positive outcome with privacy complaints? Are you keen to share your success stories with and learn from the experiences of your fellow practitioners?
The workshop will explore:
- issues identification
- how to achieve a positive outcome in a privacy complaint
- managing expectations
- how to work effectively with cross referral agencies.
Who should attend?
Privacy practitioners and/or officers who deal with both privacy issues and privacy complaints. We recommend that participants consider the training on Managing High Conflict Behaviour and have completed OIC’s online training modules.
Date: Monday, 21 October 2019
Session 1 – Dealing with the Information Privacy Principles
Time: 9am to 12pm
REGISTRATIONS HAVE CLOSED
Note: Health agency practitioners should attend Session 2
Session 2 – Dealing with the National Privacy Principles
REGISTRATIONS HAVE CLOSED
Time: 1pm to 4pm
Note: Health agency practitioners only
Location:
Australian Catholic University, Cathedral House, Level 3, 229 Elizabeth St, Brisbane
Is there a cost?
There is no fee associated with this training.
Places are limited to a maximum of 30 participants
Looking ahead:
We are planning a series of masterclasses including effective decision writing and communication, and incident management and response. Email us to register your interest today.
Terms and conditions:
The delivery of this training is subject to attendance numbers. Any cancellations must be advised at least 48 hours before the training commences by emailing training@oic.qld.gov.au or by phoning 3405 3074. If notice is not given the Office of the Information Commissioner reserves the right to charge any associated costs to you or your agency.
