Dealing with the National Privacy Principles

While agencies may not have any control over whether a privacy complaint is made against them they have full control over how they respond to the complaint.

Every privacy complaint offers an opportunity for positive change. As a Privacy Complaints Officer, how do you realise this potential and secure your agency’s commitment to improve its complaint handling? How do you go about achieving a positive outcome with privacy complaints? Are you keen to share your success stories with and learn from the experiences of your fellow practitioners?

The workshop will explore:

  • issues identification
  • how to achieve a positive outcome in a privacy complaint
  • managing expectations
  • how to work effectively with cross referral agencies.

Who should attend?

Privacy practitioners and/or officers who deal with both privacy issues and privacy complaints. We recommend that participants consider the training on Managing High Conflict Behaviour and have completed OIC’s online training modules.

Date: Monday, 21 October 2019

Session 1 – Dealing with the Information Privacy Principles

Time: 9am to 12pm

Note: Health agency practitioners should attend Session 2

Session 2 – Dealing with the National Privacy Principles

Time: 1pm to 4pm

Note: Health agency practitioners only

Nominations will close 11 October and successful participants will be notified by 15 October 2019.

Location:

Australian Catholic University, Cathedral House, Level 3, 229 Elizabeth St, Brisbane

Is there a cost?

There is no fee associated with this training.

Places are limited to a maximum of 30 participants

Looking ahead:

We are planning a series of masterclasses including effective decision writing and communication, and incident management and response. Email us to register your interest today.

Terms and conditions:

The delivery of this training is subject to attendance numbers. Any cancellations must be advised at least 48 hours before the training commences by emailing training@oic.qld.gov.au or by phoning 3405 3074. If notice is not given the Office of the Information Commissioner reserves the right to charge any associated costs to you or your agency.