Media release: Desktop Audits 2016-17 - Website Compliance with Right to Information and Information Privacy — Hospital and Health Services

Queensland’s Office of the Information Commissioner’s desktop audit report of the Hospital and Health Service (HHS) sector was tabled in Parliament today (21 March 2017).

This report presents the results of our review of the HHSs’ websites compliance with the Right to Information Act 2009 (Qld) and the Information Privacy Act 2009 (Qld).

We identified areas of good practice and made recommendations to each HHS.

Acting Information Commissioner Jenny Mead said, “We concluded that the HHS sector has made good progress in meeting its right to information (RTI) and information privacy obligations.”

“It is pleasing to see that the HHSs are taking ownership for informing the community about accessing government-held information online, administratively or under legislative process.”

Key findings

The Hospital and Health Service sector:

  • The sector has overall improved on its 2014 results.
  • Two HHSs do not have RTI relevant information on their website.
  • 14 HHSs have information about administrative access arrangements on their websites, mostly about patients accessing their own health records.
  • The HHSs need to better promote administrative access and present formal RTI applications as last resort. By not making the administrative access arrangements highly visible on their websites, the HHSs forego the benefits of providing information more simply, transparently and efficiently.
  • 12 HHSs provide online access to a publication scheme and, at the time of the audit, only four complied with the legislation and Ministerial Guidelines. The online publication schemes are easy to access and organised in the prescribed information classes. However, common issues are out-of-date information and broken links.
  • We assessed all the 13 disclosure logs as compliant. The HHSs’ websites show that they have taken steps to handle personal information.
  • The HHSs generally explain how an individual can access their health records.

Read the full report here

Media contact: Steve Haigh, Manager Training and Stakeholder Relations
Phone: (07) 3405 1111