Media release: Compliance Review - Council of the City of Gold Coast 25 May 2016

The Office of the Information Commissioner has released the report Compliance Review – Council of the City of Gold Coast (COCGC): Review of the Council of the City of Gold Coast’s compliance with the Right to Information Act 2009 (Qld) and the Information Privacy Act 2009 (Qld).

The report covers compliance with right to information and information privacy obligations. The review identified areas of good practice and made 14 recommendations for improvement.

“The report’s recommendations serve to strengthen Council practices and facilitate greater and easier access to information held by Council, and appropriate safeguards for personal information. These qualities are fundamental to achieving the objects of the Right to Information Act and Information Privacy Act and support a strong culture of openness, transparency and accountability,” Ms Rangihaeata said.

Key findings were that COCGC:

  • had strong governance of community engagement
  • could take steps to improve general community perceptions about COCGC’s openness and transparency
  • should adopt its draft information governance framework, strategic plan and performance measures to provide a strong governance structure
  • developed a website abundant in provision of information to the community in an accessible format and through administrative access arrangements
  • could improve provision of training to staff on privacy obligations and responding to requests for information
  • operated the publication scheme generally in accordance with legislative requirements
  • evidenced a positive intention and concerted efforts to release information in response to formal applications in accordance with the principles of the right to information legislation, however, applied the legislation unevenly, and needed to adopt more structured policies, procedures, practices and business systems for application handling; and
  • had generally addressed the Information Privacy Principles assessed in this audit in its management of personal information, including camera surveillance footage.

Read the report here.