Media release: Cairns and Hinterland Hospital and Health Service compliance review report - 6 May 2015

Queensland’s Office of the Information Commissioner’s (OIC) compliance review report regarding the Cairns and Hinterland Hospital and Health Service (CHHHS) was tabled in Parliament today.

The report covers compliance with the legislation and guidelines that give effect to right to information and information privacy obligations. The review identified many areas of good practice and made five recommendations for improvement.

Information Commissioner Rachael Rangihaeata said, “This is our first in-depth compliance review of a Hospital and Health Service and what it shows is that strong transparency, right to information and information privacy practices play a role in supporting the delivery of better services to Queenslanders.

“For example, an individual gaining quick and easy access to their own medical records can allow for more informed health care choices to be made,” Ms Rangihaeata said.

Key findings were that CHHHS:

  • has an open culture that is transparent and accountable
  • shows strong leadership and governance of right to information and information privacy
  • has an excellent website abundant in information for the community
  • demonstrates sound community engagement based on well-developed policies and practices
  • is working towards engaging the community further by proactively determining other information they may require; and
  • manages closed circuit television camera surveillance well and generally in accordance with the privacy principles.
 “CHHHS, with the report recommendations implemented, would be seen as a benchmark of good practice in information management for right to information and information privacy,” Ms Rangihaeata said. 

This report also provides an opportunity for other Hospital and Health Services to identify issues that might apply generally across Hospital and Health Services, and to observe the initiatives that could be adopted to address them.

Read the full report here.

Media contact: Steve Haigh
Phone: (07) 3898 0647