What does OIC’s External Review team do?
The Office of the Information Commissioner’s (OIC) External Review team has responsibility for investigating and reviewing decisions of agencies and Ministers on access to and amendment of information under the Right to Information Act 2009 (RTI Act) and Information Privacy Act 2009 (IP Act).
This includes identifying whether agencies and Ministers have taken all reasonable steps to locate relevant documents and deciding applications for extensions of time to process access applications. It also involves determining whether particular entities are covered by the legislation.
The External Review team attempts to resolve external review applications informally wherever possible. However if informal resolution cannot be achieved, a formal decision is issued affirming, varying or setting aside the agency or Minister’s decision.
An external review may involve some or all of the following stages:
- Preliminary inquiries - establishing whether the OIC has jurisdiction to conduct the requested review
- Early assessment and resolution - obtaining documents and any other relevant background information, identifying opportunities for informal resolution and negotiating settlement of the review
- Informal resolution and preliminary view - forming a preliminary view on the issues remaining in dispute in the review and informing participants orally or in writing of the preliminary view
- Decision - making a written determination on the issues in the review.
The following organisations may be able to help you with some of the issues with which OIC has no jurisdiction.
Legal Aid Queensland
Privacy complaints about Commonwealth government agencies
Privacy complaints about a doctor or private health service provider
Complaints about a doctor or private health care provider (not privacy related)
Australian Health Practitioner Regulation Agency
Complaints about Queensland government agency actions or decisions
Concerns about corruption by politicians or public sector officers, including misconduct by Queensland police
Complaints about real estate agents
Complaints about Queensland lawyers
Legal Services Commission
Direct marketing or spam emails
Complaints about private sector employers
Fair Work Ombudsman
Complaints about discrimination, sexual harassment, vilification and victimisation
Complaints about goods or services purchased from a business
Complaints about banks or other financial services
Complaints about energy or water providers
Current as at: July 1, 2019