What if an applicant sends payment in a form your agency can't accept?
Under the Right to Information Act 2009 (RTI Act), a valid application must be accompanied by the application fee. However, some agencies only accept certain forms of payment or are only able to process forms of payment when they are received in specific ways. For example, an agency may only be able to accept credit card payments made over the phone.
The Enquiries Service has received several enquiries about the effect payments made in a form the agency does not accept, or cannot process, has on an application's validity. To assist agencies, we have updated the When is an application Noncompliant guideline to address these situations.
For more information, contact the Enquiries Service on 07 3234 7373 (option 1) or email@example.com.