Video conferencing and privacy

April 17, 2020 - 7:56am

As part of managing the impact of COVID-19, many agencies are moving, or have moved, to working remotely. This might include using video or web conferencing tools to undertake internal and external meetings with staff and stakeholders and/or deliver services to members of the community. Before an agency considers using these tools, it will need to fully consider any privacy and security risks they pose for the agency, and also for the other users. This may require the agency to assess whether external users of this technology, such as stakeholders and community members, are able to undertake the necessary steps at their end to securely interact with the agency.

Any system which involves the collection, storage, use or disclosure of personal information by a Queensland government agency is subject to the requirements of the Information Privacy Act 2009 (Qld), including the Information Privacy Principles for non-health agencies and the National Privacy Principles for health agencies. When selecting a video or web conferencing tool, agencies should consider conducting a Privacy Impact Assessment to gain a clear understanding of the privacy and security risks.

Read more about undertaking a privacy impact assessment.