Nobody expects the Spanish Inquisition
If your agency has not been a party to a privacy complaint made to our Office, you might not be familiar with how we deal with a privacy complaint.
We don’t use weapons such as fear, surprise or ruthless efficiency to deal with a privacy complaint. Nor will we interrogate you.
Rather, we provide a mediation service. If we accept a complaint, we take all reasonable steps to assist both parties to resolve the complaint. Each party has the opportunity to provide their point of view and to propose options which may resolve the complaint.
We recently updated our resource which explains what an agency can expect if we receive a privacy complaint to include advice on reasons why we may decline to deal with a privacy complaint, what happens if we accept the complaint and tips for how your agency can maximise the effectiveness of the mediation process.
Please refer to our OIC’s What to expect when OIC receives a privacy complaint – a guide for agencies for more information.