New guideline: complaint status and outcomes

July 6, 2017 - 8:18am

OIC, in collaboration with the Queensland Ombudsman, has developed a new guideline to assist agencies to manage the privacy considerations of providing information to a complainant about the status or outcome of their complaint.

Included in the guideline are two examples of how an agency can achieve a balance between compliance with its legislative obligations, communicating a transparent and accountable process and ensuring to the greatest practicable extent the privacy of individuals involved in the complaint.

Read the guideline here