It’s still magic even if you know how it’s done
We recently updated our resource on what complainants can expect when they bring a privacy complaint to the Office of the Information Commissioner.
While we would never claim our writing to be as good as Terry Pratchett’s (and a nod to those of you who recognised the title of this news item as a quote from his novel ‘A Hat Full of Sky’), our information sheet avoids technical terminology, and answers such frequently asked questions as how long will it take to find out if a complaint is accepted, how mediation is conducted and what outcomes might be achieved through mediation.
Agencies may wish to include a link to this resource when advising a complainant of their option to bring their privacy complaint to our Office should they be dissatisfied with the agency’s response to their complaint.
To find out more, please see our information sheet: What to expect when you bring a privacy complaint to OIC – a guide for complainants