Audit of information management maturity
Our Information Management report was tabled in Parliament on 14 February 2019. We surveyed departments to find out what level of information management they aim to achieve, and their self‑assessment of their current maturity.
Good information management helps Queensland Government departments exploit fully the value of information and data as a strategic asset, deliver better government, improve service delivery to the community, and meet right to information and privacy obligations.
We found a significant gap between departmental targets and their self-assessed maturity. Departments would like to achieve a ‘managed’ level of information management maturity. The average self‑assessed maturity across departments is at the ‘ad hoc’ level.
At the ‘managed’ level that departments aim for, they would have the right information available, to the right person, in the right format, at the right time. This supports proactive disclosure of information and appropriate use of data with new and emerging technology for more efficient and effective service delivery outcomes.
This audit demonstrates the importance of all elements of information management, including strong leadership and active engagement across departments to deliver on expectations and obligations.
As departments address information management challenges and achieve their targeted maturity, they will increase their capability in related ways, including their ability to be open and accountable, engage actively with the community about its information needs, encourage better and easier access to information, and protect and safeguard personal information.