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Privacy complaints

About privacy complaints

Chapter 5 of the Information Privacy Act 2009 provides for an indivdual to make a complaint about an agency's breach of the privacy principles which occurred on or after 1 December 2009.  If the complaint is not resolved to the individual's satisfaction, and more than 45 business days has passed since the complaint was made, the individual can bring their complaint to the Office of the Information Commissioner. The Office of the Information Commissioner will handle the complaint in accordance with its Privacy Complaint Handling Policy (PDF, 99KB).

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What can I complain about?

You may bring a privacy complaint to the Office of the Information Commissioner (OIC) about a breach of an agency’s (or its bound contracted service provider’s) obligation to comply with:

  • the privacy principles
  • the conditions of a public interest approval.

Please note complaints cannot be made about local government until 1 July 2010.

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How do I bring my complaint to the OIC?

Before you complain, you should ensure that you have satisfied all of the requirements in our checklist (PDF, 141KB). If you are unsure, please contact the enquiry service on (07) 3234 7373.

Your complaint must be made in written form, either by:

  • completing the electronic form on the OIC website (coming soon)
  • completing a hard copy of the complaint form (DOC, 130KB), or detailing your complaint in a letter, and either hand delivering, posting, faxing or emailing it to the OIC office.

For a detailed explanation of the complaints process, please refer to our Chapter 5 Privacy Complaint Handling Guide (PDF, 86KB) and the privacy complaint flowchart (PDF, 89KB).  Alternatively, if you have any questions, please call our enquiries service on (07) 3234 7373.

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Privacy complaint documents

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How do I make a privacy complaint about the OIC?

‘Agency’  includes the OIC. If you wish to complain that the OIC has failed to comply with the obligations above or if you wish to complain about the OIC’s service generally, please provide written details on your complaint to:

The Manager, Corporate and Executive Services
Office of the Information Commissioner
PO Box 10143
Adelaide St
Brisbane QLD 4000

Or email your complaint to: administration@oic.qld.gov.au.

For further information please refer to the OIC’s privacy complaint policy (PDF, 42KB).

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Who do I contact for more information?

For more information on privacy complaints, please contact the enquiries service on:

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Information Privacy - Email correspondence

Email correspondence sent to this site may be treated as a public record and retained as required by the Public Records Act 2002 and other relevant legislation.

 

Your email address details will not be added to a mailing list (unless you so request), nor will we disclose these details to third parties without your consent, unless required by law. Email messages may be monitored by our information technology staff for system trouble-shooting, maintenance and appropriate usage.